Frequently asked questions

A visit can be arranged by appointment when a unit is available and not occupied. The possibility of visiting a specific apartment type will depend on the building's occupancy.

The minimum and maximum stay may vary depending on the building, dates and rate. The booking engine shows the conditions applicable to each search.

Yes. Availability on our website is updated with the booking calendars. The accommodation is confirmed when the process is completed and you receive the confirmation email.

Yes, although the fastest way is to book directly in this website. Our team can also guide you by phone or email.

Yes, once the process is completed and the confirmation email has been received. Please check the details, dates, apartment type and rate conditions.

We consider 'adults' to be individuals aged 17 and older.
We consider 'children' to be individuals aged 5 to 16.
We consider 'babies' to be individuals aged four or younger.
When making the reservation, you do not need to include babies (4 years or younger) as they do not count towards the accommodation price. However, it's important that you inform us of how many there are so we can prepare their beds and provide towels!

In the city of Barcelona, a tourist tax is paid per person per night. The people who have to pay this tax are those aged 17 and older; those aged 16 or younger are exempt. That's why we make the distinction at 17 years.

You will receive it by email. If it does not appear in your inbox, check your spam folder and make sure the address provided is correct.

The booking guarantees the selected apartment type, not a specific unit, floor or orientation. You can tell us your preference and we will take it into account, but allocation will depend on availability.

If you want to cancel or modify the reservation, you need to differentiate:
- If you made the reservation through our website, you can cancel it using the link in the confirmation email.
- If you made the reservation by email or phone, you need to contact the reservations department.
- If you made the reservation through a third-party channel, you need to manage the cancellation with that channel.

They depend on the rate selected. Before confirming the booking, the cancellation period, possible charges and modification conditions are shown.

The conditions of the booked rate will apply. We recommend taking out travel insurance that covers illness and other circumstances that may prevent travel.

An apartment building has fewer units than a hotel and less capacity to replace a cancelled booking. For this reason, some rates require a greater commitment and offer specific conditions.

The final price of the reservation includes VAT, final cleaning, sheets and towels, as well as utilities and internet. If the stay is longer than 7 nights, it also includes weekly cleanings.

The tourist tax, parking, transfers, additional cleaning and other optional services may be charged separately, unless the rate expressly states otherwise.

In a hotel, daily cleaning is done, and the space to clean is relatively small and simple. In apartments, only final or weekly cleaning is done, and the space is double or triple that of a hotel room; plus, it has elements like the kitchen that require a lot of work. We believe that charging separately for cleaning better reflects the service provided.

The tourist tax is a fee the city charges to visitors who stay there. Calculating this tax is often complicated, as it takes into account different variables that may change until the time of arrival. Additionally, the regulations state that the accommodation provider is responsible for settling the tax with the Administration. That is why no sales channel charges the tax, and they always state that it will be paid directly to the establishment.

Yes, there are special discounts for longer stays. Please contact us.

There are special discounts for groups depending on the total number of nights booked. Please contact us.

Children pay from the age of 5. It is important to inform us of the number of children under 5 years old, even if they are not included in the price so that beds can be made and the necessary towels provided.

The amount and payment schedule depend on the rate. Before confirming, you will see what amount is charged, when the balance must be paid and the available payment methods.

Online payments are processed through a secure payment gateway. Card details are entered in the payment provider's environment and may require cardholder authentication.

Accepted cards are shown on the payment gateway at the time of booking. Availability may vary depending on the provider and the country of issue.

Yes. To request an invoice, send the full billing details to info@bonavista-apartments.com. The invoice is provided in PDF format after the stay.

When the booking requires a deposit or pre-authorisation, it is released after checking the condition of the apartment and compliance with the rules. The time it takes to appear in the account depends on the bank.

The cancellation conditions of the rate will apply. If a refund is due, it will be processed using the same payment method, unless the booking provider establishes another procedure.

In Spain, regulations require that all accommodation establishments register the identity documents of all guests, not just the reservation holder. Depending on the country, either an identity card or passport is required.

On some platforms, the card only acts as a guarantee. The balance, tourist tax or an additional service may also remain pending. The message will indicate the item that must be completed.

We need a correct phone number and email address to send arrival instructions, important notices and assistance during the stay. These details allow us to communicate directly with the booking holder.

It's highly recommended, as it allows you to receive notifications and contact us quickly during your trip. If you don't have a mobile phone, please let us know in advance how you'll be contacting us. Some apartments are accessed via an app.

You can email us or go to the office during opening hours. We recommend saving the instructions and contact details in advance.

It helps us organise the preparation of the apartment and anticipate possible needs. The time is approximate and can be updated if your plans change.

The check-in time for the apartments is from 3:00 PM onwards. However, if you have to arrive before 3:00 PM, we will try to provide you with the apartment as soon as possible. In case the apartment is not ready, we can temporarily store your luggage. Please note that the previous guest's check-out time is 11:00 AM, and we need several hours to prepare the apartment.

When you arrive in the city, go directly to the apartment address. The address is in the instructions email we sent you.
VERY IMPORTANT: The apartments are located in several buildings, each with its own name and address. Be very careful if you search "Bonavista Apartments" on Google, as you may get the address of a different building. Make sure it is the correct building.

Check-in is usually self-service. You will receive the instructions after completing the pre-arrival steps. Our team will be available to help if you have any difficulty.

Currently, there is no surcharge for arriving after the office has closed, as we have a self-service check-in procedure that allows you to arrive anytime after 3:00 PM.

Prepayment allows the booking to be completed and access instructions to be sent without pending formalities on arrival. The payment schedule depends on the rate booked.

If you have any problem, you should call the 24-hour emergency phone number on the card given to you upon arrival. This phone number also appears in the entry instructions, in the apartment dossier, and on the security sign on the apartment door.

Please notify us as soon as possible and explain the problem. We will try to resolve it during the stay and coordinate access for technical staff when necessary.

Please inform us immediately so that the damage can be limited and the repair organised. If the damage is due to improper use, its cost may be charged or deducted from the security deposit.

Trash should be disposed of in the containers located in front of buildings or on the nearest street corners. Trash can be deposited at any time. You will find recycling containers differentiated by universal colors. We encourage you to use them.

No. Cleaning is carried out at the end of the stay and, for long stays, may include periodic services according to the booking conditions. You can also request additional cleaning at an extra cost.

Occasional visitors are permitted provided that the apartment’s maximum occupancy, building rules and quiet hours are respected. Unregistered guests may not stay overnight, and parties or gatherings are not permitted.

Standard check-out is until 11:00. Late check-out is subject to availability, must be requested in advance and may have an additional cost.

Depending on the building, you may be able to use lockers or leave your luggage at a location indicated by our team. Please check the options available for your booking.

A full cleaning is not necessary. We ask you to leave it in a reasonable condition, remove the rubbish, wash or put away the dishes and switch off lights and climate control.

No. Professional cleaning allows us to apply the same standard before each arrival and is part of the mandatory preparation of the apartment.

Yes. Request it in advance and indicate the time, destination, number of passengers and luggage so that we can arrange a suitable vehicle.

Yes. The apartments have Wi-Fi at no additional cost.

Yes, all apartments have air conditioning.

All apartments have Smart TVs. There are no landline telephones in the apartments.

Yes. Sheets and towels are prepared for the number of guests included in the booking.

No. Each apartment has a private bathroom. Some apartment types have a second bathroom or an additional toilet.

All apartments have a kitchen equipped with pots and pans, plates and glasses, cutlery, as well as appliances such as a dishwasher, microwave, washing machine or dryer.

A welcome pack is included upon arrival, containing small amounts of salt/pepper, olive oil, tea, coffee, and sugar. Ideal for guests arriving after supermarkets have closed. For hygiene reasons, we do not leave any food products in the apartment that have been used by other guests.

You will find an initial supply of basic products and cleaning utensils. The quantities are intended for arrival and can be replenished by the guest during the stay.

Yes. Barcelona's public water supply is drinkable, although its taste may vary due to mineralisation.

Passeig de Gracia and Virreina have parking in the building. For Eixample, Pedrera and Tamarit there are nearby car parks. Spaces are limited and must be booked where applicable.

The dimensions and maximum height depend on the parking space, between 2.00 and 2.10m. Before booking, please let us know the make and height of your vehicle to confirm that access is suitable.

We cannot guarantee charging points in all car parks. Please check with us before booking so we can verify the available options near your building.

In Spain the supply is 230 V and type C and F plugs are used, with two round pins. We recommend bringing an adapter if your devices use another format.

Yes. All Bonavista Apartments buildings have a lift.

Subject to availability, we can organise parking, transfers, taxis, additional cleaning, cots and high chairs. Check the conditions and cost of each service before arrival.

We can organise transfers between the airport and the apartment, and to other points in the city. This is a paid service and must be booked in advance.

No. Check-in is self-service and the office has opening hours. For urgent incidents during the stay, you have a 24-hour assistance phone number.

We do not offer breakfast. The apartments have an equipped kitchen and, around each building, you will find cafés, bakeries and shops for breakfast.

Yes, provided that occupancy fits the capacity of the apartments and the rules of coexistence are respected. Availability will depend on the number of units and the dates.

Yes. Tell us in advance the number of passengers, luggage, flight or pick-up point and destination so that we can request the necessary vehicles.

We will try to group the apartments when possible, but we cannot guarantee a specific floor. Allocation depends on availability and the building layout.

Our apartments are mainly aimed at family and professional stays. Parties and noise are not permitted, so they are not a suitable option for this type of celebration.

Yes. The apartments are suitable for family stays, always within the maximum capacity of the apartment type booked.

The buildings are in residential and central areas. As in any city, there may be outside activity; some interior-facing apartment types offer a particularly quiet atmosphere.

Yes. They are established neighbourhoods, with shops, transport and everyday services. The proximity of parks or children's areas varies depending on the building.

We have cots and high chairs free of charge, subject to availability. Please request them before arrival so that we can prepare them.

Yes. Send the full billing details to info@bonavista-apartments.com. The invoice is provided in PDF format after the stay.

We can consider conditions for companies that book regularly or for extended stays. Contact our team with the dates and requirements.

Yes. They have Wi-Fi, climate control and living areas. Some apartment types include a desk; check the page or let us know your needs.

All apartments have a dining table and some apartment types include a desk. We can guide you towards the most suitable option for working.

Accessibility varies depending on the building and apartment type. Contact us before booking to receive measurements, access information and guidance according to your needs.

It depends on the building. If you require specific accessibility features, please confirm the details before booking.

To ensure the comfort and well-being of all our guests, pets are not permitted in our apartments. Thank you for your understanding.

No. Smoking is prohibited inside the apartments, even next to the windows.

No. All apartments are non-smoking spaces.

It is only allowed in outdoor spaces where the building rules expressly authorise it. Never smoke indoors and avoid disturbing other guests.

The buildings are located in areas with supermarkets, pharmacies, cafés, restaurants, bakeries, shops and good transport connections.

They are established and well-regarded areas. As they are central locations there may be urban activity, but we select streets and buildings that favour a comfortable stay.

The dossier you will find in the apartment contains suggestions for restaurants in the area.

The buildings have measures such as video surveillance in common areas and security doors. We recommend always closing correctly and following the access instructions.

They are located in central and established neighbourhoods of Barcelona. As in any large city, usual precautions with personal belongings should be maintained.

Yes, the apartments are equipped with a safe.

Our usual opening hours are from 10:00 to 19:00, Barcelona local time. From Monday to Friday we are available at our office at Carrer de Bonavista 4. On weekends we are available by phone.

You can write to info@bonavista-apartments.com or use the phone numbers and channels indicated in the contact section and in your booking documentation.