Terms and Conditions

TERMS AND CONDITIONS
Please read our Terms & Conditions carefully. By paying the reservation amount you indicate you abide to them.
Click & Enjoy S.L. is the company in charge of managing Bonavista Apartments, from now on “Bonavista Apartments” or “BAB”.

Purpose of the contract
This contract is for the rental of housing for tourist use. The guest cannot be registered at the address of the apartment, and it cannot be considered as his habitual residence.

Cancellation
The reservation can be canceled until the day before arrival at no cost. Any amount paid in advance will be returned. If the cancellation is made on the same day of arrival, the entire stay will be charged.

Security Deposit
Upon arrival, BAB reserves the right to request a security deposit, with credit card pre-authorization. This amount will be fully refunded on departure, if all the Terms & Conditions of this contract and the House Rules have been observed.

Check Out
In order to set up the apartment for the following guests, the flat has to be left at 11:00 at the latest. We try to accommodate to your needs. We offer our customers to safely deposit their luggage in one of our storage rooms until departure. We will ask you about your estimated check-out time on arrival.

Number of Guests
The client will inform BAB of the number of guests included in the booking. Unless agreed otherwise, only the number of persons indicated by the client when booking shall be authorized to use the apartment.
In the event of any infringement of the aforementioned obligations, BAB, at its sole discretion, will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.

Pets
Pets are only allowed if they have been explicitly accepted by BAB in written. Pet holders are responsible for all damages caused by their pets. We will apply an addition refundable security deposit.
We also ask for an additional cleaning fee for an anti-allergen cleaning.

Liability
Guests declare explicitly to use the apartment at their own risk and relieve BAB of all deduced claims of compensation.
BAB is not responsible for any valuables brought by the guests to the apartments.
It is the customer's responsibility to leave the apartment in good condition. The guests are liable for any damages and impairments on the apartment, as far as they exceed signs of wear and tear on normal usage.
In case of major damages, BAB will be authorized to deduct these damages from the security payment. If the damages are higher than the security payment BAB will be entitled to claim for a compensation of damages.

Behavior
The client signing these Terms & Conditions will be liable for the correct and decent behavior of all the persons accompanying him/her.
Parties are strictly forbidden.
In case of irresponsible behavior, parties or complaints from other guests, BAB shall be entitled to request the client and guests to leave the apartment immediately, regardless of the hour of the day, losing the rest of the nights reserved. In that case, the client shall not have the right to claim any type of compensation.

Access to the apartments
In case of scheduled maintenance, we will inform you that someone of our staff will enter your apartment at an agreed time.
Nevertheless, in case of emergency, BAB staff has the right to access the apartment immediately even if it has been impossible to previously inform the client.

Personal Data
According to local legislation, on arrival we will request the name and passport number of all the guests.
In compliance with article 5, section 1.a) of the Spanish Personal Data Protection Act 15/1999, we inform you that the personal data you transmitted to us will be inserted in a file, which has been notified to the Agency for Data Protection, and will be processed and used in order to fulfill the services you selected. Access to these data is limited to those employees and providers who need to know these data in order to guarantee the before mentioned services. In all cases, you have the right to access, object to, correct and erase the data as foreseen in the Law mentioned before.
 
HOUSE RULES
1. Please don't smoke in the apartment. Smoking is allowed on the terrace if there is one, on the solarium or outside the building.  Very important too, please do not throw cigarette butts down into the street or patios.
2. Please respect our neighbors - normal working people who need to get up early and go to work every day. Please respect the noise levels in the stairs as well as in the apartments. Parties are strictly not allowed.
Quiet hours:
  • Monday - Friday 22.00 to 9.00
  • Saturday - Sunday 24.00 to 10.00
3. Please turn off the air-conditioning, lights and appliances if you leave the apartment, and do not operate the air-conditioning with the windows open; we try to be as environmentally friendly as possible.
4. Tourist tip: although this is a safe neighborhood, please lock the doors securely behind you and only take what you need with you for the day.
5. You are expected to leave in a reasonable condition, specially the bathroom(s) and kitchen. Please do not leave the garbage in the apartment. You can leave it in the garbage containers located in the street.
6. Please note that the check out time is at 11:00 as we need to clean the apartment from 11:00 to 15:00 prior to the next check-in (15:00 is the normal check in time). We have a free luggage locker service available.
7. Please be careful with the keys. When you are in the apartment, do not leave the keys in the lock on the inner side of the door. If you forget them there when you exit the apartment, you will block the lock, and we will have to call a locksmith. When leaving the apartment do not forget to take the keys with you. Finally, do not lose the keys or get them stolen.
 
PENALTIES
The following fees will be charged to the deposit in case of disregard of the house rules:
Smoking in the apartment 80 EUR
Leaving the apartment in poor condition One extra cleaning fee
Leaving the keys in the lock and blocking it Price charged by locksmith (around 150 EUR)
Forgetting the keys in the apartment and requesting staff to open it 30 EUR
Losing a set of keys 85 EUR
Not respecting the agreed upon check-out time The equivalent to a half-day rate

BONAVISTA APARTMENTS

Carrer de Bonavista 4, 08012, Barcelona
T. + 34 935 181 263
info@bonavista-apartments.com
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